Frequently Asked Questions (FAQ's)
Q. When will I receive my order?
A. We will try to process your order in 48 hrs. During the holiday season this does not apply. Orders are filled In the order at which they are received.
Q. I live outside your delivery parameters, can I still get delivery.
A. We would be happy to try to arrange delivery. Depending on the location there may be a small fee.
Q. If I prefer to pick up my order can I?
A. Sure! On our online check out page please select pick up at our factory, 45 Brisbane. You will receive an email or phone call when your order is available for pick up.
Q. How is the fish packaged for delivery?
A. Your order will be vacuum packed for optimal freshness.
Q. Where can I write instructions for delivery when I place my order? Such as my apartment complex door code, or which door to leave my package at?
A. When you place your order online please fill out the special instructions for the driver in the delivery instructions box at checkout.
Q. How long will my fish stay fresh after I receive it?
A. When you receive your order its best to refrigerate it right away and freeze what you don't plan on using that day or the next day for optimal freshness.
Q. I'm stocking up on vacuumed packed fish portions for my freezer. Can my order be pre frozen before you delivery it?
A. Yes with 1 days notice we will gladly freeze your order.
Q. Do you take special orders?
A. Sure! If there is something you would like and you don't see it on our webpage please give us a call to discuss. We will be happy to place a special order for you.
Q. Can ground fish be frozen?
A. Yes ground fish can be frozen. For optimal freshness we can vacuum pack your ground fish for the freezer.
Q. Do you have Organic Salmon?
A. We are able to provide customers Organic Salmon. This item is a special order. Please call us to order at 416.663.FISH.
NOTE: ORGANIC SALMON IS AVAILABLE FOR PRE ORDER ON THE WEBSITE FOR DELIVERY MAY 26 & 27th, 2020.
Q. Do I need to freeze Fish before using it raw?
A. According to Health Canada Sushi Grade fish must be frozen prior to use to kill any parasites.
Q. What certifications does Nu Age Fish have?
A. We are a COR Kosher certified establishment.
Q. I'm a restaurant, caterer, or grocery store who can I contact about wholesale orders?
A. Please call our wholesale division at 416.663.3474