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Frequently Asked Questions (FAQ's)

FAQs
 
Q. What is the cut off time for orders for delivery?
 
A. Orders needs to be in by 9 am for same day delivery.  Orders after 9am will be delivered the next day.  
 
Q. I missed the 9 am deadline for orders! Can I still get my order today?
 
A. Please be in touch with our office at 416.663.FISH. Depending on what time it is we might still be able to deliver your order today or you may be able to pick it up at our factory at 45 Brisbane. We will always try our hardest to accommodate you.
 
Q. I live outside your delivery parameters, can I still get delivery.
 
A. Yes you can. We would be happy to arrange delivery. Depending on the location there may be a small fee.
 
Q. If I prefer to pick up my order can I?
 
A. Sure! On our online check out page please select pick up at our factory, 45 Brisbane. You will receive an email or phone call when your order is available for pick up.
 
Q. How is the fish packaged for delivery?
 
A. Your order will be vacuum packed for optimal freshness. Then it's placed in a insulated polystyrene box. The fish is packed with chilled gel packs to keep it cold and in pristine condition. Lastly its put on our refrigerated delivery truck. 
Q. Where can I write instructions for delivery when I place my order? Such as my apartment complex door code, or which door to leave my package at?
 
A. When you place your order online please fill out the special instructions for the driver in the delivery instructions box at checkout.
 
Q. What happens if I'm not home to accept my order?
 
A. After you place your online order we will send you an email confirmation or you will receive a phone call specifying the window of when your order will be delivered. 
 
If the window for delivery doesn't work for you we will try our best to accommodate you with another time that day.
 
We have a morning and afternoon delivery window- daily.
 
Additionally you can always request pick up your order at 45 Brisbane.
 
Q. How long will my fish stay fresh after I receive it?
 
A. When you receive your order its best to refrigerate it right away and freeze what you don't plan on using that day or the next day for optimal freshness.
 
Q. I'm stocking up on vacuumed packed fish portions for my freezer. Can my order be pre frozen before you delivery it?
 
A. Yes with 1 days notice we will gladly freeze your order.
Q. Do you take special orders?
 
A. Sure! If there is something you would like and you don't see it on our webpage please give us a call to discuss. We will be happy to place a special order for you.
 
Q. Can ground fish be frozen?
 
A. Yes ground fish can be frozen. For optimal freshness we can vacuum pack your ground fish for the freezer. 
 
Q. I'm having a large party at my house and I'd like portions cut exactly the same size for presentation can you prepare it for me?
 
A. Yes, we would be happy to prepare the fish to your exact specifications so all the pieces look perfectly uniform.  
 
Q. I would like to make sushi and sashimi . Which fish is Sushi Grade?
 
A. Canadian Atlantic Salmon, Wild Yellowfin Ahi Tuna, Wild American Red Snapper, Wild Black Grouper, and Canadian West Coast Halibut.
 
Q. Do you have Organic Salmon?
 
A. We are able to provide customers Organic Salmon. This item is a special order. Please call us to order at 416.663.FISH
Q. Do I need to freeze Sushi Grade Fish before using it raw?
 
A. According to Health Canada Sushi Grade fish must be frozen prior to use to kill any parasites.
 
Q. What certifications does Nu Age Fish have?
A. We are a COR Kosher certified establishment.
Q. I'm a restaurant, caterer, or grocery store who can I contact about wholesale orders?
A. Please call our wholesale division at 416.663.3474