Frequently Asked Questions (FAQ's)
Q. When will I receive my order?
A. When you check out you can select next day delivery or a future delivery date.
Orders received before 9 am will be processed same day as long as delivery space permits.
Orders received after 9 am will be processed the next day.
We cannot guarantee this during the busy holiday season.
Orders are filled In the order at which they are received.
Q. I live outside your delivery parameters, can I still get delivery.
A. We would be happy to try to arrange delivery. Depending on the location there may be a small fee.
Q. If I prefer to pick up my order can I?
A. Yes, on our online check out page please select pick up at our factory, 45 Brisbane Road Unit 4.
You will receive an email or phone call when your order is available for pick up.
Please pull right up parallel to the curb and call us when you arrive or come inside our vestibule and ring the doorbell for service.
Q. How is the fish packaged for delivery?
A. Please specify in the notes if you would like your order tray packed for use the same day or next day or vacuum packed for freezing.
Q. Where can I write instructions for delivery when I place my order? Such as my apartment complex door code, or which door to leave my package at?
A. When you place your order online please fill out the special instructions for the driver in the delivery instructions box at checkout.
Q. How long will my fish stay fresh after I receive it?
A. When you receive your order its best to refrigerate it right away and freeze what you don't plan on using that day or the next day for optimal freshness.
Q. I'm stocking up on vacuumed packed fish portions for my freezer. Can my order be pre frozen before you delivery it?
A. Yes with 1 days notice we will gladly freeze your order.
Q. Do you take special orders?
A. Sure! If there is something you would like and you don't see it on our webpage please give us a call. We will be happy to place a special order for you.
Q. Can ground fish be frozen?
A. Yes ground fish can be frozen. For optimal freshness we can vacuum pack your ground fish in one pound packages for the freezer.
Q. Do you have Organic Salmon?
A. We are now carrying Organic Scottish Salmon everyday. It’s great for Sushi & Poke.
Q. Do I need to freeze Fish before using it raw?
A. According to Health Canada Sushi Grade fish must be frozen prior to use to kill any parasites.
We recommend Sushi Grade Tuna, Hamachi, Organic Salmon and Atlantic Salmon for Sushi.
Q. What certifications does Nu Age Fish have?
A. We are a COR Kosher certified establishment.
Q. I'm a restaurant, caterer, or grocery store who can I contact about wholesale orders?
A. Please call our wholesale division at 416.663.3474